more. experience

The more. Megestore offered me another chance to write about the consumer awareness.
Recently, I went their outlet in ORR, mahadevapura where I purchased the monthly groceries along with toiletries. One of the item I purchased was diaper for my kid and the MRP is Rs.90/=. On returning home, I checked the bill and to my shock I was charged Rs.172/= for this item.
I called their customer care number but no answer. The mail to the customer care returned with server failure.
Finally, after two days, I got someone answering in the customer care number. He asked me to get the bill and the item to get the refund.
They eventually refunded me, however they are aware of the mistake happened during their input to the but it was not rectified by the time I got my refund.

How many of us, cross check the bill against the MRP or the offer price ? Are these people liable to inform the customer about the mistake in bill like recall in automobile industry.

However, in reality and in India, consumer have to be more aware and awake.