I had a very bad experience with the largest employer in the world, Indian Railways. I happened to travel in train on Oct 12th night when there was a downpour (not a heavy) in chennai which resulted in water logging at train yard. (Central Railway Station)
The customer service by Railways was very pathetic. No one was there to give you a clear picture what was happening and there was no proper seating arrangements done to accomodate people who got stuck as most of the night trains were delayed. No announcement made to keep in people informed and everyone was getting restless since the next day is a working day.
Still India needs to improve a lot in the recovery project, as it took nearly 2:30 hours for them to regularise the normal train activity.
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